• Loss Mitigation Spec II

    TD BankFalmouth, ME 04105

    Job #901798652

  • 244888BR

    Job Title:

    Loss Mitigation Spec II

    TD Description:

    About TD Bank, America's Most Convenient Bank®

    TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit ~~~. at ~~~/ Find TD Bank on Facebook at ~~~/TDBank and on Twitter at ~~~/TDBank_US .

    TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit ~~~ at ~~~/ .

    Auto req ID:


    Department Overview:

    The Loss Mitigation Specialist II performs a variety of activities related to reducing potential losses from problem accounts. Specializes in or leads the activities of one or more of the following areas: Loss Mitigation, Bankruptcy, Probate, and Workout.


    United States

    Job Requirements:

    • Must be eligible for employment under regulatory standards applicable to the position.


    2 year degree or equivalent experience

    5+ years related experience required

    Proven knowledge and experience in effective collection regulations, techniques and practices.

    Detailed knowledge of loan agreements and security agreements.

    Proven ability to understand and apply bankruptcy law, principles and practice related to real estate transactions

    Knowledge of real estate investor and insurer guidelines

    Knowledge of foreclosure procedures and legal and regulatory guidelines, including mobile homes and agency loans (VA, HUD and others)

    Knowledge of legal regulations relating to real estate resale after foreclosure

    Good communication skills, both verbal and written

    PC skills

    Bankruptcy, Probate and Workout

    Detailed knowledge of bankruptcy law, including Chapters 13 and 7, probate and/or workout law

    Knowledge of bankruptcy legal procedures, including Relief from Stay, property abandonment, Proofs of Claim, conversion of Chapter 13 to 7 and Chapter 13 repayment plans

    Knowledge of workout techniques, including short selling and voluntary surrender

    Knowledge of specific regulations in various states in which Company does business



    Job Description:

    Job Description

    Depth & Scope

    Area (s) assigned are more complex in size.

    May meet with Customers in person to discuss workout possibilities.

    Works with Customers or agents of Customers to resolve delinquency and avoid default or adverse action

    Assists Customers in processing insurance claims and requests for contractual rebates

    May initiate processing and resolution of bankruptcy, foreclosure and workout activities for assigned accounts, focusing on homeownership counseling activities and negotiating workout solutions and ensuring prompt resolution of legal matters.

    Coordinates with attorneys, trustees, debtors and others to research estates in bankruptcy, probate or workout in various states to minimize losses and maximize recoveries.

    Coordinates subsequent asset sales and other collection and recovery activities to secure maximum payback for Company owned property.

    Reviews accounts for adherence to department policies as well as state and federal laws and regulations. Corrects any deficiencies with appropriate personnel prior to moving forward in process

    Completes necessary account documentation, involving inside and outside personnel as needed, and recommends accounts to be reviewed for foreclosure, repossession, charge off, and or litigation.

    May initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned property.

    Recommends negotiated settlements to maximize recovery and minimize losses. Attends property sales and assists in developing and executing bidding strategies

    Reviews loan files on bankrupt accounts to determine if fraud is involved. Takes appropriate action dealing with attorneys and trustees to challenge bankruptcy if appropriate.

    Processes and collects insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts.

    Analyzes Customers financial situation and recommends appropriate forbearance action.

    Represents Company at bankruptcy, probate and workout hearings.


    These jobs involve non-managerial tasks providing administrative and support assistance, primarily in office settings. Customer Accountability Understand and support the Bank's Customer Service Strategy. Considers the impact of decisions on the well-being of TD, its Customers and stakeholders. Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity. Model quality service delivery at every interaction. Lead and contribute to the ongoing improvement of the partner/Customer experience within the team. Employee and Team Accountability

    Be engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience.

    Participate fully as a member of the team and contribute to a positive work environment.

    Ensure ongoing communication with the team on the status / progress of projects and issues / points of interest.

    Actively share information and knowledge and proactively learn from the expertise of others.

    Community Accountability

    Participate in civic activities to promote growth and development of the community and a positive image for TD.

    Financial Accountability

    Identify opportunities for cost savings as applicable.

    Awareness of vendor time, contracts, and charges as applicable.

    Ensure tasks are performed within established policy and procedures.

    Business Operation Accountability Successfully complete all required job specific, compliance-related training. Understand, utilize and follow compliance/risk and control programs. Ensure ongoing compliance with internal / external audit and regulatory requirements. Provide prompt and comprehensive response to all external audit, regulator and compliance requests and findings. Maintain appropriate records of action pla


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at ~~~ . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


    Florida, Maine


    Falmouth, Jacksonville


    Physical Requirements

    Never Occasional: 1-33% Frequent: 34-66% Continuous: 67-100%: While performing the duties of this job, the employee is regularly REQUIRED to:

    Service customers while sitting for long periods

    Perform sedentary work

    Perform multiple tasks

    Use standard office equipment

    While performing the duties of this job, the employee will be EXPOSED to:

    Exposed to a low noise level

    Sitting - continuous

    Standing - occasional

    Walking - occasional

    Lifting/Carrying - occasionally

    Squatting - never

    Bending - never

    Kneeling - never

    Crawling - never

    Climbing - never

    Balancing - never

    Reaching overhead/forward - never

    Pushing/Pulling - never

    Twisting - never

    Work Location:

    4600 Touchton Road East, 70 Gray RoadWest Falmouth Crossing

    Business Line:

    TD Bank AMCB

    Job Category - Primary:

    Operations & Underwriting

    Job Category(s):

    Operations & Underwriting

    **Province/State (Primary):


    ProvState 2:


    City (Primary):


    City(s) 2:


    Job Family:

    Retail / Commercial Operations

    Time Type:

    Full Time

    Employment Type:


    Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

    Updated 05/22/2019

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