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For your reference, we have included the original job posting below.
Customer Service Representative - Bilingual English/Spanish
Job Number:
42113335
Company Name:
DishNetwork
Job Location:
El Paso, TX US
Job Categories:
Customer Service Clerical & Administrative
Customer Service Representative - Bilingual English/Spanish
DISH Network is an innovative industry leader distinguished by its pioneering spirit.Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough.Our Fortune 200 Company continues to define the curve in television entertainment.We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.Come explore the big picture with us!
Our 11 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week.Our Customer Service Representatives strive to consistently delight our customers by providing them with quality experiences.
Spanish-bilingual Customer Service Representatives are responsible for providing exceptional customer service and technical support in English and Spanish for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.
Provide quality technical support service through one-call resolution to establish a long-term customer relation
Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
Assist customers with their billing and payments needs and accepting payments via credit card
Sell multiple entertainment products and services as well as hardware systems and accessories
Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
Maintaining a professional appearance, behavior, and conduct
Effectively work with peers in a team focused environment
Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred. Fluent in English and Spanish.
