Assoc Fraud Prevention Spec

Assoc Fraud Prevention Spec

Title: Assoc Fraud Prevention Spec
Location: North America-United States-New York-Buffalo
Under close supervision, identifies fraudulent activity on products serviced to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention processes.

Impact on the Business
- Contribute to fraud loss mitigation through effective review and resolution of targeted detection/prevention efforts.
- Conduct customer interactions in accordance with the Brand values to optimize the customer experience.
- Accurately analyze and report accounts presented for common characteristics that may lead to a trend.

Customers / Stakeholders
- Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
- Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
- Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.

Leadership & Teamwork
- Seek out opportunities to increase knowledge and improve skills which will assist management in providing support for the department.
- Provide feedback and update supervisor regarding trends observed while working queues, reports or interactions with customers.
- Accept feedback and take action to implement recommendations for improvement.

Operational Effectiveness & Control
- Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policy and practices; report control weaknesses, compliance breaches and operational loss events.
- Proficiency with all Fraud systems used for assigned job functions.
- Achieve department standards particularly productivity and quality requirements. Maintain daily productivity logs and accurate payroll entry
- Complete required and recommended training and development courses.

Major Challenges
- Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a high production environment

Role Context
- Close supervision, coaching and development from immediate supervisor. Adherence to policy and procedures with limited opportunity for judgement and discretion

Management of Risk
- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
- Promote an environment that supports diversity and reflects the HSBC brand.

Observation of Internal Controls
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- High School graduate or equivalent.
- Prefer one year of work experience that includes direct customer contact in a production environment.
- Knowledge of MS Office products.
- Excellent interpersonal skills with the ability to communicate with customers and external parties.
- Effective oral and written communication skills.
- Proven critical thinking, personal organizational and time management skills.
Job: Operations